The big firms are slowly waking up. At Media Week's Media 360
Conference, Simon Clift, the global CMO of Unilever responsible for
selling €40bn worth of "soap, soup and tea", said the
world had changed more than marketers have accepted or absorbed, and
heralded "a new era of remarkable opportunity" - see here
While
that may not be earth shattering, what I did find exciting to learn is
the fact that Mr. Clift went on to say that "brands should be an agent
of change" - a sentiment my colleague Leon Benjamin and I have, in our own more modest way, been pushing for nearly a decade as you can see here on an old, homemade site called Business For Good.
See: Brands should be "agents for change," says Unilever cmo - WARC News - WARC.com.
If Simon Clift or someone at Unilever is reading this (he, he), I would strongly recommend Terry Barber's excellent post on what business leaders can learn from non profit organizations. He gives four suggestions:
1. Inspire customers by helping them believe in something they once thought was impossible. (It worked for Barack Obama)
2. Show genuine appreciation for their business (how many companies have you ever received a thankyou card or email from?)
3. Help him see that he is a part of a
bigger community of world changers. One of the most powerful
fund-raising terms is the word join. “Join the fight.” “Jointhe cause.
“ “Join me”—all indicating that you can be a part of something much
bigger than yourself.
4. Communicate how you are making the world a better place - see excerpt below...
I recently met with a CEO of a Fortune 500 Company and saw this
principle illustrated in the most dramatic fashion. Throughout the
building there were maps with pushpins marking various towns, cities,
and villages around the world where this company and its employees were
providing clean drinking water for indigent people groups. There was an
underlying message there that said, What we are doing as a company is
helping to make the world a better place. No matter what kind of
business you are in, learn from the nonprofit sector that you can
inspire your customers by illustrating how you are making the world a
better place.
Do you aspire to inspire your customers? Give them something to
believe in that they once thought was impossible. Demonstrate genuine
appreciation for their business. Help your customers connect with other
customers to illustrate that they are part of a bigger community, and
communicate how you as a business are making the world a better place.
Lead and they may follow. Teach and they may learn. Inspire . . . and they will never be the same.
Alot
of my work is for destinations - very rarely do Destination Marketing
Organizations lead their communities and invest in making the
destination a better place. As marketers they feel they can and should
leave this to others. New Zealand is different - if you read their
tourism development strategy. they believe that tourism should take the
lead in ensuring the country lives up tothe highest standards of
sustainabiility. They have to, after all, they're 100% Pure.